Multiple slternative Emails & the CC Problem

[Awtzu]

Hello dear Reader.


I have otrs 3.3.10 installed with the KIX4OTRS addon/plugin.

At the moment my System is setup to assign a ticket to a Customer even if he sent the ticket with a secondary email (alternative email)
I did this with a few lines in the Ldap.pm in KIX4OTRS/Kernel/System/CustomerUser/Ldap.pm:

Code: Select all

my $meinemail = $Param{PostMasterSearch};
[...]
elsif ( $Param{PostMasterSearch} ) {

        if ( $Self->{CustomerUserMap}->{CustomerUserPostMasterSearchFields} ) {
            $Filter = '(|';
            for my $Field ( @{ $Self->{CustomerUserMap}->{CustomerUserPostMasterSearchFields} } ) {
            
            ## REPLACED BY Me  $Filter .= "($Field=$Param{PostMasterSearch})";
            
                if ( $Field eq "mail" || $Field eq "mailAlternateAddress" ) {
                    $meinemail =~ s/\@subdomain\.part\-domain\.com$/\@part\-domain\.com/;
                }
                
             ##END REPLACE
             
                $Filter.= "($Field=$mymail)";
	    }
            $Filter .= ')';
        }
    }

In the Config I added the mailequivalent Variable to the CustomerUser Map

My Problem is firstly: The Field in Ldap is an array and otrs is only reading the first entry.
and: if I send from a secondary/third email wich is an alias of my primary one, it adds the primary email into the cc field.

I'm not sure if I explained myself very good. i'm sorry. If you can help I will try to explain it better if you don't understand.
I'm trying to to something like this but with multiple emails as alternative emails: https://www.mail-archive.com/otrs@otrs. ... 31378.html


thanks for reading
regards

[crythias]

Please read my Need Help? link in my signature. If you need something answered, ask a question.

[Awtzu]

Ok.

How do I read Multiple Value Fields from LDAP?
I only get the first Value

[Awtzu]

Hey I solved ,my Problem:

In the Config you have to put instead of "var" "ArrayJoin[,]"

The Comma: ( ",") is the seperator and the ArrayJoin is the Var Type I needed for multiple Values.