Variable ticket closed on

[aph]

Is there a variable for ticket closed date? I would like to have "closed on" date as one of the columns in search results. I tried using "Closed" as well as "ClosedTime" in Ticket::Frontend::AgentTicketSearch###DefaultColumns under Ticket -> Frontend::Agent::Ticket::ViewSearch but neither work

[aph]

Ticket::Frontend::AgentTicketSearch###SearchCSVData has the variable "Closed". When I export the search results to a CSV, the "closed on" data is exported so it is apparently the correct variable.
However, if I add the variable "Closed" to Ticket::Frontend::AgentTicketSearch###DefaultColumns, I see the column in search results (even with correct translation to German) yet no data in that column.

Just to be clear, I used search filter Status = closed.

Any idea why this behaviour of OTRS?

[aph]

Any ideas on this one?

[aph]

Is there another way of showing ticket closing date in normal search results output?

[crythias]

The problem is that the closed date is calculated from article_history (last state of type closed) rather than an entry like close_time... at least, that's what it was.

[aph]

Interesting.
Can that value (closed date calculated from article_history) be shown in 'closed' column similar to say the value in the column 'age' which would be a calculated value as well? How?

[crythias]

at least as of 3.x Closed wasn't in the AgentTicketOverviewSmall.dtl

[aph]

At the risk of repeating myself Ticket::Frontend::AgentTicketSearch###SearchCSVData has the variable "Closed" though and the csv file has the relevant date

[crythias]

That has nothing to do with the fact that the template has no provision to show the Closed date as it's hardcoded there.

[aph]

Ok, thanks