An other LDAP Problem

[needHelp]

Hello there!
I`m having trouble to set up my LDAP Auth for the agents only. I`m running a VM with OTRS 4.0.5 on Hyper-V.

My Config.pm looks like:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
$Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host1'} = 'using IP Adress here';
$Self->{'AuthModule::LDAP::BaseDN1'} = 'OU=test,DC=example,DC=domain,DC=123';
$Self->{'AuthModule::LDAP::UID1'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::GroupDN1'} = 'CN=otrs_agents,OU=Groups,OU=test,DC=example,DC=domain,DC=123';
$Self->{'AuthModule::LDAP::AccessAttr1'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr1'} = 'sAMAccountName'; #'userPrincipalName'; [tested all options (like DN and so on)]
$Self->{'AuthModule::LDAP::SearchUserDN1'} = 'otrsuser@example.domain.123';
$Self->{'AuthModule::LDAP::SearchUserPw1'} = 'thatpw';
# $Self->{'AuthModule::LDAP::AlwaysFilter1'} = '';
# $Self->{'AuthModule::LDAP::UserSuffix1'} = '@example.domain.123';
$Self->{'AuthModule::LDAP::UserLowerCase1'} = 0;
$Self->{'AuthModule::LDAP::Params1'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
sscope => 'sub'
};


$Self->{'AuthModule::LDAP::Die1'} = 1;
------------------------------------------------------------------------------------------------------------------------------------------------------------------------

My Errorlog always says the same:

ERROR: OTRS-CGI-88 Perl: 5.10.1 OS: linux Time: Thu Jan 22 15:28:49 2015

Message: No UserID found for 'testuser'!

RemoteAddress: using IP Adress here
RequestURI: /otrs/index.pl

Traceback (40041):
Module: Kernel::System::User::UserLookup Line: 878
Module: Kernel::System::Auth::Auth Line: 199
Module: Kernel::System::Web::InterfaceAgent::Run Line: 242
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
------------------------------------------------------------------------------------------------------------------------------------------------------------------------

On my LDAP Server (AD Server 2008 R2), i can see that my otrsuser had a sucessful login.

I read very much different configs, tried different options but nothing helped. Guess i can`t see my own mistakes....

Thanks so far

[crythias]

viewtopic.php?f=60&t=16543

[needHelp]

Hello crythias,

i already read your guide and its very good, i changed sth in my config but i didn`t helped.

[crythias]

Where's your AuthSync?

[needHelp]

sorry for the dealy was quite busy these days....
The Auth Module looks like:



$Self->{'AuthSyncModule1'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host1'} = 'IP Adress';
$Self->{'AuthSyncModule::LDAP::BaseDN1'} = 'OU=test,';
$Self->{'AuthSyncModule::LDAP::UID1'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::UserAttr1'} = 'DN';
$Self->{'AuthSyncModule::LDAP::AccessAttr1'} = 'member';
$Self->{'AuthSyncModule::LDAP::SearchUserDN1'} = 'CN=otrs_user,OU=test,DC=TEST,DC=Domain,DC=com';
$Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'thatpw';






$Self->{'AuthSyncModule::UserSyncMap1'} = {
'UserEmail' => 'mail',
'UserFirstname' => 'givenName',
'UserLastname' => 'sn',
'UserLogin' => 'sAMAccountName'
};




Webgui saying:

Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid.



Cause i`m still looking for a solution, i found out that it is only possible for agents to login if they are manualy created before.
this already works for me....
but is it really still a problem for otrs syncing the information and creating a agent account? its a normal usecase for a ticketsystem...

i can`t imagine that everyone using otrs is creating their agents manually


kind regards