Change Priority - email ticket
Moderator: crythias
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Hristina
- Znuny newbie
- Posts: 2
- Joined: 13 Jan 2015, 13:44
- Znuny Version: 4.0.3
- Real Name: Hristina
- Company: Telelink
Change Priority - email ticket
How to change priority when I get email ticket?
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RStraub
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Change Priority - email ticket
You could use the "Free Fields" button. In the SysConfig (Ticket -> ViewFreeText) you can enable to also change the priority in the popup.
Same applies to the "note" button.
Same applies to the "note" button.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Hristina
- Znuny newbie
- Posts: 2
- Joined: 13 Jan 2015, 13:44
- Znuny Version: 4.0.3
- Real Name: Hristina
- Company: Telelink
Re: Change Priority - email ticket
Yep! It is there thanks a lot!