Is it possible to convert a process ticket back to a normal ticket. At the moment, I'm 'converting' each created ticket to a process ticket, which covers most of the tickets for the queue under consideration. However, I would like to have the possibility to undo this conversion for some of the tickets without having to change the entire workflow.
How could I make a process ticket 'normal' again?
Undo process ticket
Moderator: crythias
Undo process ticket
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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RStraub
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Undo process ticket
Add the two process dynamicfields (ProcessManagementProcessID and ProcessManagementActivityID) to one of your edit buttons, e.g. "free fields".
Then edit your ticket and delete the two values from these fields.
Then edit your ticket and delete the two values from these fields.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Undo process ticket
Works!
Thanks
Thanks
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache