Frequently occuring Internal server error

Moderator: crythias

Locked
masoodf91
Znuny newbie
Posts: 5
Joined: 05 Jan 2015, 11:41
Znuny Version: 3.3.10
Real Name: masood farooq
Company: Expertflow

Frequently occuring Internal server error

Post by masoodf91 »

We have upgraded OTRS from 3.1.12 to 3.3.10 a few weeks before. Upgradation was smooth with no errors. Everything after upgradation was working fine.But for the last 3,4 days,
it is giving alot of "internal server error" while replying to customers or changing responsible. Most of the time, we have to try replying or change responsible 6 to 7 times befre it succesfully happens. Sometimes, it performs the action on the first try. I am unable to figureout the problem. here are my apache logs:
All these errors are of today [27 jan 2015]

Code: Select all


[Tue Jan 27 05:43:44 2015] [error] [client 173.245.115.76] File does not exist: /var/www/favicon.ico
[Tue Jan 27 07:37:03 2015] [error] [client 139.190.232.192] File does not exist: /var/www/favicon.ico
[Tue Jan 27 08:16:33 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 08:28:44 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 10:16:46 2015] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1731
:Apache2 IO flush: (103) Software caused connection abort at -e line 0:Apache2 IO flush: (103) Software caused connection abort at -e line 0[Tue Jan 27 10:16:53 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 10:17:00 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 10:24:06 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 10:36:46 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 10:44:57 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 10:44:57 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 10:44:57 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:05:26 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:08:07 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:10:44 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:10:44 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:10:44 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:13:51 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:13:52 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:15:44 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 11:16:41 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 11:16:42 2015] [error] [client 39.44.191.121] File does not exist: /var/www/favicon.ico
[Tue Jan 27 11:16:44 2015] [error] Undefined subroutine &main:: called at /usr/share/perl5/IO/Socket/SSL.pm line 391.\n
[Tue Jan 27 11:16:50 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:18:34 2015] [error] Undefined subroutine &main:: called at /usr/share/perl5/IO/Socket/SSL.pm line 391.\n
[Tue Jan 27 11:20:48 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:25:19 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:25:23 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:26:21 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:27:30 2015] [notice] child pid 24474 exit signal Segmentation fault (11)
[Tue Jan 27 11:28:15 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:28:15 2015] [notice] child pid 26258 exit signal Segmentation fault (11)
[Tue Jan 27 11:28:24 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:29:01 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:29:01 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:29:01 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:30:46 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:30:46 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:30:46 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:32:32 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:32:32 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:32:32 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:34:31 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:38:14 2015] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1731
:Apache2 IO flush: (103) Software caused connection abort at -e line 0:Apache2 IO flush: (103) Software caused connection abort at -e line 0[Tue Jan 27 11:38:15 2015] [notice] child pid 26383 exit signal Segmentation fault (11)
[Tue Jan 27 11:38:23 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:38:32 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:38:38 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:38:43 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:38:43 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:38:43 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:39:13 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:39:13 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:39:13 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:40:03 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:40:13 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:40:21 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:40:21 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:40:21 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:40:21 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:41:19 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:45:53 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:47:21 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:47:21 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:47:39 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:51:01 2015] [notice] child pid 26457 exit signal Segmentation fault (11)
[Tue Jan 27 11:51:03 2015] [notice] child pid 26412 exit signal Segmentation fault (11)
[Tue Jan 27 11:51:12 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:51:22 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:51:25 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:51:25 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:51:30 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:52:05 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:02:35 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:02:37 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:03:13 2015] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1731
:Apache2 IO flush: (103) Software caused connection abort at -e line 0:Apache2 IO flush: (103) Software caused connection abort at -e line 0[Tue Jan 27 12:03:31 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:03:42 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:03:42 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:03:42 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:05:29 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:05:58 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:06:05 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:07:50 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:08:04 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:08:04 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:08:04 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:08:27 2015] [error] [client 122.129.75.131] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:08:28 2015] [error] [client 122.129.75.131] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:10:41 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:12:43 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:12:43 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:12:43 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:12:43 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:12:45 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:12:49 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 12:12:50 2015] [error] [client 39.44.191.121] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:13:08 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:13:08 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:13:08 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:13:30 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:13:30 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:13:30 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:14:18 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:14:18 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:14:18 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:18:14 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:19:46 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:20:15 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:20:25 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:21:02 2015] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1731
:Apache2 IO flush: (103) Software caused connection abort at -e line 0:Apache2 IO flush: (103) Software caused connection abort at -e line 0[Tue Jan 27 12:21:12 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:21:13 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:21:23 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:21:23 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:21:23 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:21:26 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:21:26 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:21:26 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:24:29 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:24:30 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:24:33 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:24:37 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:24:57 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:24:57 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:24:57 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:25:39 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 12:25:57 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:25:57 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:25:57 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:26:37 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:32:25 2015] [error] Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 561.\n
[Tue Jan 27 12:32:25 2015] [error] [client 202.125.154.80] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:37:05 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:37:30 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 12:38:24 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:38:54 2015] [error] [client 122.129.75.131] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:41:46 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:41:46 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:41:46 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:42:06 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 12:42:06 2015] [error] [client 122.129.75.131] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:44:08 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:44:08 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:44:08 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:46:06 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:46:06 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:46:06 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Jan 27 12:48:16 2015

 Message: Can't perform POST on https://pav.otrs.com/otrs/public.pl: 500 Net::SSLeay: verify_callback called, but not set to point to any perl function.

 RemoteAddress: 122.129.75.131
 RequestURI: /otrs/index.pl?Action=AdminPackageManager;Subaction=InstallRemote;Source=http%3A%2F%2Fftp.otrs.org%2Fpub%2Fotrs%2Fpackages%2F;File=OTRSMasterSlave-1.4.5.opm;Name=OTRSMasterSlave;Version=1.4.5;ChallengeToken=5zr65KOwSREXTP1zpDr5qIq1Q9tJEmZh;

 Traceback (26590): 
   Module: Kernel::System::WebUserAgent::Request (OTRS 3.3.10) Line: 199
   Module: Kernel::System::Package::PackageVerify (OTRS 3.3.10) Line: 1510
   Module: Kernel::Modules::AdminPackageManager::_InstallHandling (OTRS 3.3.10) Line: 1529
   Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.10) Line: 717
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.10) Line: 871
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Jan 27 12:48:21 2015

 Message: Can't perform POST on https://pav.otrs.com/otrs/public.pl: 500 Net::SSLeay: verify_callback called, but not set to point to any perl function.

 RemoteAddress: 122.129.75.131
 RequestURI: /otrs/index.pl

 Traceback (26590): 
   Module: Kernel::System::WebUserAgent::Request (OTRS 3.3.10) Line: 199
   Module: Kernel::System::Package::PackageVerify (OTRS 3.3.10) Line: 1510
   Module: Kernel::Modules::AdminPackageManager::_InstallHandling (OTRS 3.3.10) Line: 1529
   Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.10) Line: 717
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.10) Line: 871
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

Notice: Install /opt/otrs/Kernel/Config/Files/OTRSMasterSlave.xml (644)!
Notice: Install /opt/otrs/Kernel/Language/de_OTRSMasterSlave.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/es_OTRSMasterSlave.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/es_MX_OTRSMasterSlave.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentMasterSlavePrepareTicket.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketBulk.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketMasterSlave.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketMasterSlave.dtl (644)!
Notice: Install /opt/otrs/Kernel/System/Ticket/Event/MasterSlave.pm (644)!
Notice: Install /opt/otrs/Kernel/System/MasterSlave.pm (644)!
Notice: Install /opt/otrs/var/packagesetup/OTRSMasterSlave.pm (644)!
Notice: Install /opt/otrs/doc/en/OTRSMasterSlave.pdf (644)!
Code: 

        # define function name
        my $FunctionName = 'CodeInstall';

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        # load the module
        if ( $Self->{MainObject}->Require($CodeModule) ) {

            # create new instance
            my $CodeObject = $CodeModule->new( %{$Self} );

            if ($CodeObject) {

                # start method
                if ( !$CodeObject->$FunctionName(%{$Self}) ) {
                    $Self->{LogObject}->Log(
                        Priority => 'error',
                        Message  => "Could not call method $FunctionName() on $CodeModule.pm."
                    );
                }
            }

            # error handling
            else {
                $Self->{LogObject}->Log(
                    Priority => 'error',
                    Message  => "Could not call method new() on $CodeModule.pm."
                );
            }
        }

    
[Tue Jan 27 12:48:36 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:36 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:44 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:45 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine new redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 86.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine CodeInstall redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 166.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine CodeReinstall redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 197.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine CodeUpgrade redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 211.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine CodeUpgrade125 redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 230.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine CodeUninstall redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 248.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _SetDynamicFields redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 256.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _MigrateOTRSMasterSlave redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 383.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _CheckMasterSlaveData redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 480.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _MigrateMasterSlaveData redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 497.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _RemoveDynamicFields redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 627.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _SetDashboardConfig redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 688.
[Tue Jan 27 12:48:45 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:45 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:58 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:58 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:49:05 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:49:05 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:49:05 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:49:05 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Jan 27 12:49:06 2015

 Message: Can't perform POST on https://pav.otrs.com/otrs/public.pl: 500 Net::SSLeay: verify_callback called, but not set to point to any perl function.

 RemoteAddress: 122.129.75.131
 RequestURI: /otrs/index.pl?Action=AdminPackageManager

 Traceback (26590): 
   Module: Kernel::System::WebUserAgent::Request (OTRS 3.3.10) Line: 199
   Module: Kernel::System::Package::PackageVerifyAll (OTRS 3.3.10) Line: 1637
   Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.10) Line: 1206
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.10) Line: 871
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:50:22 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 12:50:54 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:50:54 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:50:54 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:50:54 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:51:02 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:51:02 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:51:02 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:51:03 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:51:09 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:51:09 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:51:09 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:51:09 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:51:30 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:51:30 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:51:30 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:51:30 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:51:31 2015] MasterSlave.pm: Subroutine new redefined at /opt/otrs//Kernel/System/Ticket/Event/MasterSlave.pm line 20.
[Tue Jan 27 12:51:31 2015] MasterSlave.pm: Subroutine Run redefined at /opt/otrs//Kernel/System/Ticket/Event/MasterSlave.pm line 43.
[Tue Jan 27 12:51:31 2015] MasterSlave.pm: Subroutine _LoopCheck redefined at /opt/otrs//Kernel/System/Ticket/Event/MasterSlave.pm line 509.
[Tue Jan 27 12:51:31 2015] MasterSlave.pm: Subroutine _ArticleHistoryTypeGiven redefined at /opt/otrs//Kernel/System/Ticket/Event/MasterSlave.pm line 561.
[Tue Jan 27 12:51:33 2015] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1731
:Apache2 IO flush: (103) Software caused connection abort at -e line 0:Apache2 IO flush: (103) Software caused connection abort at -e line 0Notice: Install /opt/otrs/bin/cgi-bin/json.pl (755)!

Here is support assessment result (it shows CPU load, but now when I re-tested it was not red, seems like sometimes CPU is overloaded and sometimes ts not)
support_assessment.png

and sql benchmark results:
Capture.PNG
You do not have the required permissions to view the files attached to this post.
Top
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Frequently occuring Internal server error

Post by jojo »

solve errors in log. solve performance issues. Deinstall not needed modules, update to latest patchlevel of OTRS 3.3. OTRS4
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Top
Locked

Return to “Help”