OTRS4/ITSM/CMDB: Where CI number is defined?
For first entry CI number: 20138000001 was created.
I uderstand 000001 because this is first entry but from where fixed id prefix: 20138 was taken?
It looks ConfigItemID variable stores this value but can not reach it from /otrs/index.pl?Action=AdminSysConfig menu.
I'd like to set it to more simple value like 0 or 1.
[SOLVED] OTRS4/CMDB: Where CI number is defined?
Moderator: crythias
-
- Znuny newbie
- Posts: 53
- Joined: 11 Dec 2014, 13:30
- Znuny Version: 5.0.23
- Real Name: Zbigniew Luszpinski
[SOLVED] OTRS4/CMDB: Where CI number is defined?
Last edited by zbigniew on 27 Jan 2015, 17:55, edited 2 times in total.
Re: OTRS4/CMDB: Where CI number is defined?
The number consists of System-ID + (automatic) CI Class ID
Can not be changed
Can not be changed
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 53
- Joined: 11 Dec 2014, 13:30
- Znuny Version: 5.0.23
- Real Name: Zbigniew Luszpinski
Re: OTRS4/CMDB: Where CI number is defined?
Thanks @jojo. Topic can be closed.