[SOLVED] OTRS4/CMDB: Where CI number is defined?

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zbigniew
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[SOLVED] OTRS4/CMDB: Where CI number is defined?

Post by zbigniew »

OTRS4/ITSM/CMDB: Where CI number is defined?
For first entry CI number: 20138000001 was created.
I uderstand 000001 because this is first entry but from where fixed id prefix: 20138 was taken?
It looks ConfigItemID variable stores this value but can not reach it from /otrs/index.pl?Action=AdminSysConfig menu.
I'd like to set it to more simple value like 0 or 1.
Last edited by zbigniew on 27 Jan 2015, 17:55, edited 2 times in total.
jojo
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Re: OTRS4/CMDB: Where CI number is defined?

Post by jojo »

The number consists of System-ID + (automatic) CI Class ID
Can not be changed
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"Testing": ((OTRS Community Edition)) and git Master

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zbigniew
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Posts: 53
Joined: 11 Dec 2014, 13:30
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Real Name: Zbigniew Luszpinski

Re: OTRS4/CMDB: Where CI number is defined?

Post by zbigniew »

Thanks @jojo. Topic can be closed.
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