Hello
We would like to be able to select the Service and the SLA when we want to change the ticket queue in the Move Ticket Form.
Is there any way to achieve this?
Thank you in advance and best regards
Show Service and SLA Selection in Move Ticket Form
Moderator: crythias
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leo5nidas
- Znuny newbie
- Posts: 40
- Joined: 16 Apr 2012, 02:00
- Znuny Version: 3.2.2
- Real Name: Fernando Naranjo
- Company: Universidad de Zaragoza
Show Service and SLA Selection in Move Ticket Form
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: Show Service and SLA Selection in Move Ticket Form
No, but you can enable multiple entries in Agent::Ticket::ViewNote
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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-
leo5nidas
- Znuny newbie
- Posts: 40
- Joined: 16 Apr 2012, 02:00
- Znuny Version: 3.2.2
- Real Name: Fernando Naranjo
- Company: Universidad de Zaragoza
Re: Show Service and SLA Selection in Move Ticket Form
Thank you, Crythias.
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database