Workorder articles

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Atavius
Znuny newbie
Posts: 24
Joined: 10 Oct 2013, 10:49
Znuny Version: 3.3.7

Workorder articles

Post by Atavius »

Hi,
I am trying to implement a change managment for our internal needs and so far I was able to get it working the way we need. Only big problem for us seem to be that there (as far as I can understand) are no options for adding articles (for example notes/emails) to the workorder or change itself. Is there any way to enable this?
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Workorder articles

Post by RStraub »

If you look into the DB table, there is only one column for the "report".

For tickets there are history tables and so on. I'd say you cannot enable it without development.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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