Hide Reply in customer portal

Moderator: crythias

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nickyls
Znuny newbie
Posts: 87
Joined: 10 Mar 2012, 07:57
Znuny Version: OTRS3

Hide Reply in customer portal

Post by nickyls »

Hello,

Is it possible to hide the "Reply" to the ticket in customer portal depending on the State?
OTRS 3.1.X
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eandrex
Znuny expert
Posts: 213
Joined: 04 Nov 2012, 23:58
Znuny Version: OTRS 4.x
Real Name: Esteban
Company: NORTON DE COLOMBIA

Re: Hide Reply in customer portal

Post by eandrex »

if by "depending on state" you mean when the ticket is closed, then yes, just disable "follow-up" for your queues..
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