Actions before a ticket is closed

[rvaldomir]

Hi,

Anybody knows how to for to check if some field were filled on the action "close ticket"?

I have a lot of custom fields which are required but, the customer will not have the change to fill them, so the ticket can be created without information on those field.

The idea is to force the agent to fill them before a ticket is closed.

[eandrex]

make them mandatory?

SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewClose.

and if there are dynamicfields, set them to "2" instead of "1"

[rvaldomir]

all my dynamic fields are mandatory, but if I hide the field on customer side on ticket creation, and the agent close the ticket nothing ensure that those field are completed.

Maybe the section you are mentioning

SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewClose

adding my fields to it and setting as 2 maybe works let me try

[rvaldomir]

It work,

Awesome!!