Service Field on Additional ITSM Fields

[cbruigom]

Hi There,

I have enabled the Service Field on the Additional ITSM fields through the sysconfig however when going into a ticket and clicking into this area the drop down on the service field is empty (there are services created).

It quite an old version of OTRS that the customer is running (3.1.10). Linux Ubuntu (12) and Mysql. Does anyone have any ideas??

If I go into new phone ticket and hit the service drop down there I see all the services.