SLA Alert with Notification (Events) - Email

[raphaelsfontes]

hello all,

I have a problem, My SLA don't send email.

When I've create a Ticket does work. But my SLA don't work.

My Config:

SLA: Test
First : 10 Min 30%
Solution: 10 Min 90%

Notification (Events)

Name: Escalation
Event: EscalationResponseTimeNotifyBefore
Filter: the same when create new ticket, that does work

GenericAgent

'send escalation notifications' => {
Escalation => 1,
# new ticket properties
New => {
Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
},
},


# GenericAgent job that triggers escalation forewarn and escalation start events.
# Activate this if you want to use these events in your system.
'trigger escalation events' => {
Escalation => 1,
# new ticket properties
New => {
Module => 'Kernel::System::GenericAgent::TriggerEscalationStartEvents',
},
},

Someone help me ?!!?

[jojo]

check your cronjobs

[raphaelsfontes]

check your cronjobs

I'm used Otrs for windows and Cronw is started.

He did Start in services.

thank you .... Other solution ??