[SOLVED] Hide ticket type 'My mail message' in AgentTicketPhone

zbigniew · Post by **zbigniew** » 30 Jan 2015, 22:45

Hi,

there are 2 types of ticket forms:
/otrs/index.pl?Action=AgentTicketPhone
and
/otrs/index.pl?Action=AgentTicketEmail
they use common ticket types defined here:
/otrs/index.pl?Action=AdminType

I need to hide Ticket type (TypeID) entry named: ' My mail message' in AgentTicketPhone but keep it visible in AgentTicketEmail only. Do not know how to do that. Tried to make it in ACL creator but there is no option to select AgentTicketPhone in it.

jojo · Post by **jojo** » 30 Jan 2015, 22:52

ACL is correct. You have to choose as the Action AgentTicketPhone as Match criteria.

zbigniew · Post by **zbigniew** » 02 Feb 2015, 12:36

jojo wrote:ACL is correct. You have to choose as the Action AgentTicketPhone as Match criteria.

Yes but can not choose 'Action' from ACL menu and this is problem I have.

jojo · Post by **jojo** » 02 Feb 2015, 12:39

Use Frontend for Match

zbigniew · Post by **zbigniew** » 03 Feb 2015, 20:12

jojo wrote:Use Frontend for Match

Thanks @jojo. Not so easy but solved this task.

Properties->Fronted->Action->Exact match->AgentTicketPhone
PossibleNot->Ticket->Type->My mail message

This type in red is a trap: in html source is TypeID field. Using it makes ACL inactive. You have to use Type as field name to make it working.

Znuny Open Source Ticketsystem

[SOLVED] Hide ticket type 'My mail message' in AgentTicketPhone

[SOLVED] Hide ticket type 'My mail message' in AgentTicketPhone

Re: Hide ticket type 'My mail message' in AgentTicketPhone

Re: Hide ticket type 'My mail message' in AgentTicketPhone

Re: Hide ticket type 'My mail message' in AgentTicketPhone

Re: Hide ticket type 'My mail message' in AgentTicketPhone