Modify ticket options when viewing a ticket

[cengelhardt]

Hello!

When viewing a ticket there are plenty of options that are not needed for our processes :Decision, Priority, Phone Call Inbound etc.).

How can I remove those options from the ticket view? I've been googling and looking at all documentation I have access to but cannot find a solution for this.

Any help is appreciated!

Cornelius

[aph]

You can hide by unchecking the relevant option in

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Ticket -> Frontend::Agent::Ticket::MenuModule

For example, if you want to hide Phone Call Inbound then uncheck

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Ticket::Frontend::MenuModule###426-Phone Call Inbound

in

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Ticket -> Frontend::Agent::Ticket::MenuModule

If you want to disable the relevant modules altogether. You can uncheck the relevant options under

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Ticket -> Frontend::Agent::ModuleRegistration

Be careful when using Ticket -> Frontend::Agent::ModuleRegistration, as disabling modules may have unforeseen consequences. If you simply want to hide buttons to make the view simpler you should use Ticket -> Frontend::Agent::Ticket::MenuModule

[cengelhardt]

Perfect, thanks! That's exactly what I was looking for.