Register Modules

[chrish]

Hello,

I'm trying to implent a process where i need to split a the process and link it to each other.

I found an external transition-action, whose implens the needed capability.

https://github.com/acorderor/otrs.Proce ... icketSplit

I copied the files into Kernel/System/ProcessManagement/TransitionAction/ and got these modules in fine in TransitionAction Dialog for choosing.

But if i trigger those action on transition, nothing happens, neither an error/info in systemlog. Other actions are working fine.
Do i have to register these modules in system anywhere else?

Hope for help.

PS: Implementation on OTRS 4.0.5

[jojo]

OTRS does allow a TicketCreate TransitionAction in OTRS4

[chrish]

i tried those TicketCreate, but does i have the capability to fill those ticket with content from existing processticket, such as customer and link these tickets to each other?

In API-Docs ( http://otrs.github.io/doc/api/otrs/stab ... te.pm.html ) there are "LinkAs => $LinkType" not really decribed.

[jojo]

yes it does.

You can use OTRS NotificationTags for setting values- Some more docu on the Module itselft you'll get via Perldoc: perldoc Kernel/System/ProcessManagement/TransitionAction/TicketCreate.pm

[chrish]

nice, i'll give the notification Tags a shot.
but sorry for my inexperience, i don't get information about those $LinkType.

the perldoc just displays the same info wich is also given in the api-documentation

[jojo]

Code: Select all

LinkAs => $LinkType,                                        # Normal, Parent, Child, etc. (respective original ticket)

[chrish]

Does the NotifiactionTags need some specialformat?

[chrish]

LinkAs => 'Child'|'Parent'|'Normal'
working

But i the notificationsTags just don't

[jojo]

actually it is not possible to mix static text with the tags in here. Also there is a bug so you have to write <OTRS_Ticket_... instead of <OTRS_TICKET...

[chrish]

is this Bug related to all NotificationTags (OTRS_CUSTOMER_DATA_ -> OTRS_Customer_Data_)?

[jojo]

The Process Module only support <OTRS_TICKET... Tags

[chrish]

Okay, did it with this details.

thank you very much, also for ur patience