[Solved] Customer mail address wrong since update to 3.3.11

[dtosun]

Hi,

Since updating to 3.3.11, I have a problem with OTRS running on OpenSuse.
When making a reply to a customer’s message, the mail address of the customer is encapsulated by HTML " tags like this:
I am able to delete the mail address from the list and add it again, then I don’t have any “quotes” in the mail address:
Does anyone else have this issue? Any idea where I can fix this and how?

hata.png

Note:I forgot to explain that we use the customer backend to get customer info.

Solution:
Change AgentTicketCompose.dtl code like this.

Code: Select all

Core.Agent.CustomerSearch.AddTicketCustomer( 'ToCustomer', "$QData{"Email"}" );
to
Core.Agent.CustomerSearch.AddTicketCustomer( 'ToCustomer', $Data{"Email"} );

and

Core.Agent.CustomerSearch.AddTicketCustomer( 'CcCustomer', "$QData{"Email"}" );
to
Core.Agent.CustomerSearch.AddTicketCustomer( 'CcCustomer', $Data{"Email"} );

[hrban]

Have the same troubles,
do you have an solution for this problem?

Thanks Chris

[dtosun]

Not yet I m looking for solution.