OTRS Job in Generic Agent (Change times filtering)

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vboyanova
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Joined: 05 Feb 2015, 15:44
Znuny Version: 3.3.8

OTRS Job in Generic Agent (Change times filtering)

Post by vboyanova »

Hi,

I have created a job in OTRS which is filtering tickets by different criteria. One of these is the 'Change times' where I have chosen 'Ticket changed more than 7 days ago'. The problem is that this filter is not working properly as in the job I have tickets filtered, which have changed today, yesterday, 2 days ago - these I do not want as I have put 7 days.
Any idea of what might go wrong? :(

P.S. the rest of the criteria are fine => I filter by certain state and all tickets in the job are indeed with this state...
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crythias
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Re: OTRS Job in Generic Agent (Change times filtering)

Post by crythias »

Hi, and welcome to the Otterhub/OTRS forum. Please take a moment to read my Need help? link in my signature. Please consider updating your signature and providing information on steps you've taken, screenshots if possible (you can upload them directly here).
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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