OTRS Job in Generic Agent (Change times filtering)

[rvaldomir]

I think I have the same issue but with other job and purposes.

here my job, why this job is not working only on the tickets filtered by the defined rule (state=new, service=application support and priority=1 very high)? it is affecting all existing tickets on the matching service, do I have to re-order the "filter"?

%Jobs = (
# --
# [SLA1-App] -> Assign specific SLA during end quarters
# --
'SLA1-AppQuarters' => {
# get all tickets with these properties
Service => 'Application Support',
State => 'new',
Priority => '1 very high',
# new ticket properties (no option is required,
# use just the options which should be changed!)
New => {
# new SLA
SLA => 'SLA1-AppQuarters',
},
},
);

Also the solution time is not correct, all this year except today is configured as TimeVacationDaysOneTime.