Closed Tickets

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GandalfUFR
Znuny newbie
Posts: 8
Joined: 26 May 2011, 14:59
Znuny Version: 3.0.8

Closed Tickets

Post by GandalfUFR »

In a Queue with "Follow Up Option" = "reject" the customer does not see a "Reply" button in the GUI (which is good!) but can still add a note by email (for instance by replying to the "Ticket Closed!" notification). Question: can I configure the System to not allow any customer note anymore after the ticket is closed?
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