[SOLVED] Change Owner in QuickClose

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PriteshP23
Znuny newbie
Posts: 98
Joined: 02 Sep 2014, 23:01
Znuny Version: 4.0.9-02

[SOLVED] Change Owner in QuickClose

Post by PriteshP23 »

Hello,

There is a problem of Ticket Owner. It keeps the previous person as a Owner of ticket even if other person do QuickClose. How to fix it ? ( I am using QuickClose 3.3.5 on OTRS 3.3.6 ) :shock:

I enable QuickClose::QueueMove but not working. :(

Thanks !
Last edited by PriteshP23 on 09 Feb 2015, 19:08, edited 1 time in total.
OTRS 4.0.10-02 PostgreSQL 9.3.5
Perl 5.10.1 (linux) is used.
OS: Cent OS 6.5
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reneeb
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Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
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Re: Change Owner in QuickClose

Post by reneeb »

Give http://opar.perl-services.de/dist/QuickClose-3.3.6 a try. I added a checkbox in the admin area to force the "current" user to become owner...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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PriteshP23
Znuny newbie
Posts: 98
Joined: 02 Sep 2014, 23:01
Znuny Version: 4.0.9-02

Re: Change Owner in QuickClose

Post by PriteshP23 »

I added a checkbox in the admin area to force the "current" user to become owner.
GREAT !!!

Thanks a lot. It works very well ! :D
OTRS 4.0.10-02 PostgreSQL 9.3.5
Perl 5.10.1 (linux) is used.
OS: Cent OS 6.5
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