How to include the note in the notification email?

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GabrielV
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Znuny Version: 6.0
Real Name: Gabriel Vilar
Company: Telearte
Location: Argentina
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How to include the note in the notification email?

Post by GabrielV »

Hi everyone !!
I commented what I'm wanting to do.
I have a notification based on event the user sends a mail notifying that your ticket to been closed.
Now, I would like that same mail to reach the contents of the note that I write when closing the ticket (which I clarify what I did or how I resolved the problem) rather than just your ticket has been closed without further .

Anyone know how I can do?

I apreciate any help !!


Thank you very much!
Gabriel Vilar, OTRS 6, Centos 7 Apache2+MariaDB 5.5
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crythias
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Re: How to include the note in the notification email?

Post by crythias »

Don't do that. Use a reply/Template with next state closed successfully.
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GabrielV
Znuny newbie
Posts: 30
Joined: 06 Feb 2015, 20:03
Znuny Version: 6.0
Real Name: Gabriel Vilar
Company: Telearte
Location: Argentina
Contact:
Contact GabrielV

Re: How to include the note in the notification email?

Post by GabrielV »

crythias wrote:Don't do that. Use a reply/Template with next state closed successfully.
Thanks crythias!
I will try this you tell me. This is my first week with this tool, I'm still learning..
Gabriel Vilar, OTRS 6, Centos 7 Apache2+MariaDB 5.5
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