Hello,
I have a problem on SolutionTime when I create a ticket by email.
I set the base calendar (Core: Time) with days and hours of work in them. In the SLA that I created I set my basic calendar. In practice, when I create a TT by email to the address of PostamsterMailAccount, which I configured in OTRS, the SolutionTime indicates a time out from that set in the calendar. Have you ever encountered this problem? Any solution?
SLA Configuration OTRS 4
Moderator: crythias