[Solved] - Upgrading to version 4.0.5 - Error on CheckDB.pl

[retro2707]

Hi,

CentOS: 6.5
OTRS: 3.3.11
MYSQL: 5.1.73

I am trying to upgrade but am getting the following error on the CheckDB.pl portion of the upgrade guide. Could anyone please help?

Code: Select all

Can't locate Kernel/System/CacheInternal.pm in @INC (@INC contains: /opt/otrs/KIX4OTRSFAQ /opt/otrs/KIX4OTRSMasterSlave /opt/otrs/KIX4OTRSGeneralCatalog /opt/otrs/KIX4OTRSITSMChangeManagement /opt/otrs/KIX4OTRSITSMIncidentProblem /opt/otrs/KIX4OTRSITSMConfigManagement /opt/otrs/KIX4OTRSITSMCore /opt/otrs/KIX4OTRS /opt/otrs/KIXCore /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /opt/otrs/KIXCore/Kernel/Output/HTML/Layout.pm line 34.
BEGIN failed--compilation aborted at /opt/otrs/KIXCore/Kernel/Output/HTML/Layout.pm line 34.
Compilation failed in require at /opt/otrs/Kernel/System/ObjectManager.pm line 25.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/ObjectManager.pm line 25.
Compilation failed in require at /opt/otrs/bin/otrs.CheckDB.pl line 31.
BEGIN failed--compilation aborted at /opt/otrs/bin/otrs.CheckDB.pl line 31.

Many thanks.

[crythias]

Talk to KIX4OTRS vendor.

[retro2707]

Uninstalled Kix before upgrading and it went through fine. Thanks for the help.