[SOLVED]text fields broken in reply

[sallami]

Hi all,

I setup a OTRS4 and upgrated my DB 3.0 > 3.1>3.2>3.3>4.0.
I have a problem when to reply to a ticket, I don't get the fields. a kind of broken script somewhere !! see pic


Any help !!

[reneeb]

Search in SysConfig for Ticket::Frontend::ResponseFormat and do this:

Code: Select all

[% Data.Salutation %]
[% Data.StdResponse %]

[% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName %] [% Translate("wrote") %]:
[% Data.Body %]

[% Data.Signature %]

[sallami]

This is great, it works !

Thanks