[SOLVED]Calandar depends of type of ticket

[Gonzalo]

Hi!

I think that is not possible to configure this example that i am going to explain, but maybe someone know if it's posiible or have any idea how to achieve.

If I agree with the customer that I will give support 24x7(e.g calendar1 in OTRS) for incidents and 8x5 for requests(e.g calendar2 in OTRS) for the same service, is there any way to assign 2 calendar to a service depends of the type of the ticket.

I don't know how I could control without creating two services (which I don't want).

Thanks in advance.

[Gonzalo]

Sorry!

I don't know why i think calendar are related to services and I saw now that calendars are related with SLAs.
With ACLs I can filter the type and force to select the "ticket_type" SLAs.