After migration from 3.3.9 to 4.0.1 I wanted to convert the old custom dtl files to the new .tt format. However the script bin/otrs.MigrateDTLtoTT.pl fails with the following error:
Code: Select all
ERROR: OTRS-otrs.MigrateDTLtoTT.pl-10 Perl: 5.10.1 OS: linux Time: Wed Feb 18 12:47:20 2015
Message: No affected files found in /opt/otrs/Kernel/Output/HTML/xxxx.
Traceback (1798):
Module: main::Run Line: 100
Module: otrs.MigrateDTLtoTT.pl Line: 150
I wonder why there are no affected files although I have a customized AgentPhoneTicket.dtl in the directory? The dtl does not contain any errors and is working properly on 3.3.9 version.
What could be the reason behind it?
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache