Hi
I am just setting up OTRS 4.0.2 and I when creating a new ticket (phone or email) I would like to rename the mandatory fields. We want "Type" to be "Branch" and "To Queue" to be "Problem". This makes it more meaningful to our users.
I somehow managed to do this in version 3 by editing a line in a .pm file I think (the machine hard drive crashed shortly after though and I cannot remember what I changed).
Can this be done and if so do you know what files and lines where I can rename them.
Thanks
Rename a mandatory field?
Moderator: crythias
Re: Rename a mandatory field?
use translations for this. Also actual version of OTRS is 4.0.5, 4.0.6. will be released next week
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Rename a mandatory field?
Sorry I am on 4.05
I havent heard of translations, I will try and have a look at this.
I know last time i edited a .pm file by simply changing the word on 1 line but i cant find which file now!!
I havent heard of translations, I will try and have a look at this.
I know last time i edited a .pm file by simply changing the word on 1 line but i cant find which file now!!
Re: Rename a mandatory field?
it might be your language .pm file (which should not be changed)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com