Install issues on CentOS 6.6

[rose]

Hello All,

I am not able to install otrs latest version 4.0.5 in centos (6.6) ,
apache,mysql services are running,and all perl packages also installed
but http://xxxx/otrs/ installer.pl is not opening and it is directly downloading as well as i am getting system error like
Message: mkdir /opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/6: Permission denied at /opt/otrs//Kernel/System/Cache/FileStorable.pm line ..
Then if i give otrs permission bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache /opt/otrs it showing like...
Unknown option: web-user
Unknown option: otrs-group
Setting permissions on /opt/otrs
Can anyone help in this issue?

With Regards,
Rose

[eandrex]

Well, for otrs 4.0 it is only

Code: Select all

otrs.SetPermissions.pl --web-group=apache --otrs-user=otrs /opt/otrs

[wurzel]

Hi,

if you use rpm installer, the permissions should be set correctly.

And eandrex is right. The syntax

Code: Select all

otrs.SetPermissions.pl --web-group=apache /opt/otrs

is sufficient (see http://otrs.github.io/doc/manual/admin/ ... -otrs.html Step 7)


Flo