Adding new button to AgentTicketStatusView

[aph]

Following the thread viewtopic.php?f=62&t=6649. I would add a new state type to OTRS.

As the next step I would like to add a new button in addition to open tickets, closed tickets on AgentTicketStatusView screen.

Can this be done via a .dtl? I couldn't find a suitable one for that. How do I go about it?

[reneeb]

https://github.com/OTRS/otrs/blob/rel-4 ... ew.pm#L160

[RStraub]

Locate the module which builds the data for this view: ~otrs/Kernel/Modules/AgentTicketStatusView.pm

Then search this file for the block:

Code: Select all

    # define filter
    my %Filters = (
        Open => {
            Name   => 'Open tickets',
            Prio   => 1000,
            Search => {
                StateType  => 'Open',
                OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
            },
        },
[...]

Below the closed tickets filter, add your new filter, like so:

Code: Select all

        CustomFilter=> {
            Name   => 'Custom Filter tickets',
            Prio   => 1002, # This defines the position on the menu
            Search => {
                StateType  => 'YourCustomStateTypeHere',
                OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
            },
        },

Edit: Well, this is what reneeb posted...

[aph]

Thank you