Hi
Under admin pane ->Auto Response Management I have set the auto response "default reply (after new ticket has been created)" to valid
BUT when I send a mail and it has been feched by OTRS no autoreply is generated?
I have looked for errors in the system log, and I cant seem to find any.
The internal there is a new ticket by mail notification is working fine...
What do I need to enable to get autoreply to get the customer autoreply to work?
Kind Regards
Per
No email to customer when new ticket is created
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reneeb
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Re: No email to customer when new ticket is created
Did you assign the auto response to the queue? (Admin area -> Auto reponse <-> Queue)
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peo
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Re: No email to customer when new ticket is created
Hi
Thanks, now it works!
/Regards Per
Thanks, now it works!
/Regards Per