Hello,
I have observed strange behaviour in Customer information center in OTRS 3.3.8. For one customer only (at the moment). Customer has 3 users, they have some tickets, but in summary OTRS shows zeros for each ticket summary (see attachment), but displaying other customers' information seems to be ok.
Any idea what could be wrong?
Regards
Customer information center problem
Moderator: crythias
-
duffy
- Znuny newbie
- Posts: 16
- Joined: 29 Nov 2011, 11:57
- Znuny Version: 3.3.8
- Real Name: Rado Hrabcak
Customer information center problem
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OTRS 3.3.x on Linux with PostgreSQL database and LDAP
Re: Customer information center problem
Hi,
my first idea is, that you could use the latest patch release or use the OTRS4
it works fine with OTRS4.
Florian
my first idea is, that you could use the latest patch release or use the OTRS4
it works fine with OTRS4.
Florian
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
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I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
duffy
- Znuny newbie
- Posts: 16
- Joined: 29 Nov 2011, 11:57
- Znuny Version: 3.3.8
- Real Name: Rado Hrabcak
Re: Customer information center problem
Hello,
It normally works fine with 3.3.8 too, it seems to be problem of one customer, so this is why it is strange.
It normally works fine with 3.3.8 too, it seems to be problem of one customer, so this is why it is strange.
OTRS 3.3.x on Linux with PostgreSQL database and LDAP