[SOLVED]Get rid of grey background PDF

[aph]

I would like to get rid of the grey background in PDFs. I read the solution offered in viewtopic.php?f=62&t=9686 but it doesn't quite satisfy me.
I generally prefer not to change the code directly. In case of .dtl files, I copy them into /opt/otrs/Kernel/Output/HTML/<MyFolder> and make the required changes there. How can I do the same for Modules?

I created a directory /opt/otrs/Custom/Kernel/Modules, copied the AgentTicketPrint.pm file there and removed Color => '#666666' from the module.

Following the README in /opt/otrs/Custom/ I also copied Kernel/System/Service.pm to Custom/Kernel/System/Service.pm. The README also mentions that the Service.pm must be changed. I don't quite follow, which changes are needed so that the customized module, instead of standard module, is used.

[RStraub]

What you saw in the Readme is an example. It even says so:

Code: Select all

Example:

  You need to modify Kernel/System/Service.pm to add an customization [..]

They are explaining an use-case. This is nothing you have to do for every customization.

What you did is exactly right. Copy the file you want to modify to the same path below Custom/ and make your changes there.
Ignore everything you read about Service.pm

[aph]

After making the changes the grey background is still visible. I rebuild the config, deleted cache, set permissions again, cleared browser cache. I get the following error:

Code: Select all

[Wed Mar  4 16:08:16 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.

Hence I renamed ZZZAAuto.pm to ZZZAAuto.pm.bak and let it be created afresh. Yet the problem persists.

Any idea how to resolve the problem?

[HervE]

I would like to get rid of the grey background in PDFs. I read the solution offered in viewtopic.php?f=62&t=9686 but it doesn't quite satisfy me.
I generally prefer not to change the code directly. In case of .dtl files, I copy them into /opt/otrs/Kernel/Output/HTML/<MyFolder> and make the required changes there. How can I do the same for Modules?
I created a directory /opt/otrs/Custom/Kernel/Modules, copied the AgentTicketPrint.pm file there and removed Color => '#666666' from the module.

At the time I wrote this I didn't know about the Custom folder.
What you did is the right thing: copy the code file you want to change into Custom folder, with the same sub-folder tree structure Inside.
Note it works for .dtl files as well! Juste create /opt/otrs/Custom/Kernel/Output/HTML...

But... the principle of the Custom folder is that its content overwrites OTRS standard.
So I would advise not to remove Color => '#666666', but to modify it to Color => '#FFFFFF' - or whatever you like.

Regards,
HervE

[aph]

I changed the colour instead of removing it. Yet I get the following errors:

Code: Select all

ERROR: Permission denied: /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm
[Wed Mar  4 17:22:55 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.

Can't really fathom why this error occurs

[RStraub]

Permission denied:
Run a "chmod otrs:www-data" (or whatever your user / group is) on ZZZAAuto.pm

The "Subroutine Load redefined" is not an error, but rather an info for you. Most of the times you can ignore those lines.

[aph]

Thanks for the reply

Permission denied:
Run a "chmod otrs:www-data" (or whatever your user / group is) on ZZZAAuto.pm

I can't quite get you with the chmod thing. How do I run this command, which mode is required?
When running setPermissions.pl I use the following settings

Code: Select all

--otrs-user=otrs 
--web-user=apache
--otrs-group=apache
--web-group=apache

The ls -l on ZZZAAuto.pm returns

Code: Select all

-rw-rw----. 1 otrs apache 188316

So the user/group already have the rw permissions

[RStraub]

chmod is (very simply put) what the setPermissions.pl does , but for a single file.

In your case you'd cd to ~otrs/Kernel/Files/ and use:

Code: Select all

chmod otrs:apache ZZZAAuto.pm

But as you've shown with the ls -l comman, the file has correct permissions. Do you still get the permission denied error?

If so, please run:

Code: Select all

ps aux | egrep '(apache|httpd)'

Just to make sure the user your apache runs under is called apache.

[aph]

ps aux | egrep '(apache|httpd)' returns

Code: Select all

root      1655  0.0  1.9 319192 74768 ?        Ss   09:42   0:02 /usr/sbin/httpd
apache    1688  0.0  2.5 386244 100224 ?       S    09:42   0:00 /usr/sbin/httpd
apache    1689  0.0  2.5 385928 100020 ?       S    09:42   0:00 /usr/sbin/httpd
apache    1690  0.0  2.6 397600 105488 ?       S    09:42   0:01 /usr/sbin/httpd
apache    1691  0.0  2.5 386136 100004 ?       S    09:42   0:00 /usr/sbin/httpd
apache    1692  0.0  3.6 433728 143852 ?       S    09:42   0:02 /usr/sbin/httpd
apache    1693  0.0  2.4 381476 97824 ?        S    09:42   0:00 /usr/sbin/httpd
apache    1694  0.0  2.4 378724 94836 ?        S    09:42   0:00 /usr/sbin/httpd
apache    1695  0.0  2.6 397148 104948 ?       S    09:42   0:00 /usr/sbin/httpd
root      3215  0.0  0.0 103084   920 pts/1    S+   13:41   0:00 egrep (apache|httpd)

So as far as I see the user is running under apache.

chmod otrs:apache ZZZAAuto.pm returns

Code: Select all

chmod: Ungültiger Modus: „otrs:apache“

[RStraub]

Sorry, mein Fehler. Der Befehl ist "chown" nicht "chmod"

Aber du hattest ja mit dem ls -l eh schon gezeigt das es passt - kannst du nochmal im Apache Log schauen ob du weiterhin permission denied fehler bekommst?

[aph]

I realized that in addition to #666666 there is a Hexcode #DDDDDD for grey. After replacing it with #FFFFFF the grey background was gone

[aph]

Replacing #666666 with #FFFFFF leads to the fact that title (Customer infos, Articles etc.) are not visible, since the background and font colour are the same. So in order to get rid off grey backgrounds replace #DDDDDD only.

The page is however confusing as background is now missing (obviously!) Would it be possible to underline the titles (customer infos, articles etc.)? What would be the correct value for Font? At the moment it is ProportionalBoldItalic. Using the value ProportionalBoldItalicUnderline I get apache errors

[crythias]

Hey all :) This is the English forum. Please let me know if you'd like to move this thread to the German Language forum or kindly translate to English.

[reneeb]

Underline is not a property of a character (unlike 'bold' or 'italic').

You have to change Kernel::System::PDF::Text() to accept an option for underlining the text and pass that to the text method of PDF::API2... And you have to change the Kernel::Modules::* module to pass the underline option when the text should be underlined...

[aph]

Thank you for the explanation