[RESOLVED]Office 365 SMTP

[jimmers1972]

Hi

I am trying to configure SMTPTLS for sending email via office365. I am getting errors:

Code: Select all

[Fri Mar  6 22:13:41 2015] -e: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs//Kernel/System/Log.pm line 197.
ERROR: OTRS-CGI-20 Perl: 5.10.1 OS: linux Time: Fri Mar  6 22:13:41 2015

 Message: SMTP authentication failed: 5355.7.3 Authentication unsuccessful
! Enable Net::SMTP debug for more info!

 RemoteAddress: 10.248.3.54
 RequestURI: /otrs/index.pl

 Traceback (4493): 
   Module: Kernel::System::Email::SMTP::Send Line: 123
   Module: Kernel::System::Email::Send Line: 725
   Module: Kernel::System::Ticket::Article::ArticleSend Line: 2553
   Module: Kernel::Modules::AgentTicketCompose::Run Line: 786
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 987
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-20 Perl: 5.10.1 OS: linux Time: Fri Mar  6 22:13:41 2015

 Message: Impossible to send message to: jimmers.inbox@gmail.com .

 RemoteAddress: 10.248.3.54
 RequestURI: /otrs/index.pl

 Traceback (4493): 
   Module: Kernel::System::Ticket::Article::ArticleSend Line: 2560
   Module: Kernel::Modules::AgentTicketCompose::Run Line: 786
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 987
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

I know the authentication settings are correct so I want to enable debugging. I changed /Kernel/System/Email.pm from

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$Self->{Debug} = $Param{Debug} || 0;

to

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$Self->{Debug} = $Param{Debug} || 1;

But I don't seem to get any more info.

Thanks

Jim

[crythias]

$Self->{Debug} =1;
Should be set in Config.pm.

Bad auth is bad auth reported by auth server

[jimmers1972]

So it was the password. For some reason my browser was insisting on using a different password for SendmailModule::AuthPassword. I had to clear the cache in my browser to so it would accept the new password. Strange, but it's now fixed.

Regards

Jim