I am really new to this, so I need some hints on how to create new tickets in OTRS from an external application?
Is it possible to achieve the customer/ service / SLA etc dependency defined vis ACL? So the remote application can provide a list of services available to a cetain customer SLA etc.
Create new OTRS ticket from external application
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Re: Create new OTRS ticket from external application
email, SOAP, API ... It would help to know what you're capable of doing and what options the external application provides.geri wrote:I need some hints on how to create new tickets in OTRS from an external application?
*generally* not really because ACL is more human-UI related than backend assignment.geri wrote:Is it possible to achieve the customer/ service / SLA etc dependency defined vis ACL?
If it knows how to use the API, I would guess so.geri wrote:So the remote application can provide a list of services available to a cetain customer SLA etc.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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