real world use case of OTRS

[kiroxan]

hello all ,
i need if it is possible to see a real use case of an otrs system,i don't need an access to the platfom only a text describing the need of a company to use this system like all the queues and sub-queues ,the services and SLA,possible process and workflows.i want to imagine how a big company is structuring their help desk using OTRS.
Thank you

[crythias]

This is more of a question for OTRS.com than a voluntary support forum. Your question is very broad and covers multiple points. If you don't understand the concept of a help desk ticketing system in general, then asking for a real world case use of OTRS is going to be overwhelming in scope.

In short, this app is very scale-able but what other people do may not be what *you* would need or do. I would suggest consultation for your purposes.

[wurzel]

Hi,

100% agree to crythias.


There are some use cases on otrs.com
http://www.otrs.com/otrs-business-solut ... r-service/

Flo