Resurrecting old 2.4.9 server, Postfix SMTP auth issue

[wplate]

I have taken a few years break from OTRS, before which we used it for a long long time.

OTRS 2.4.9 is running on OpenSUSE 11.1
Back when it was last running we were apparently using Postfix to send mail through an auth smtp service. We no longer have that account. I am trying to figure out how to send mail through our current email host, however they will require authentication.

This computer has Webmin 1.430 installed, and while I can set the host there is no place to enter username and password.

Mail is being received just fine, and OTRS thinks it is sending notifications out to agent and customer, however the outgoing messages are stuck in Postfix's queue.

I have searched online and even found some posts that look promising like this one
https://groups.google.com/forum/print/m ... _84_446940
suggesting to install libsasl2-modules and sasl2-bin and then change some configs. But my Linux's software manager doesn't find those modules, I have exhausted my ability to know what I'm doing.

Can someone give me hope or help? Thanks.

[wplate]

I found where to enter my username and password. Now I'm at the hurdle of getting the SMTP server to accept my message for delivery.

Code: Select all

Mar 13 09:17:15 SuSEOTRS postfix/pickup[31302]: 09CD3A359: uid=30 from=<xxx@xxx.com>
Mar 13 09:17:15 SuSEOTRS postfix/cleanup[31400]: 09CD3A359: message-id=<1426263434.350762.080785684.8972.3@xxx.xxx.com>
Mar 13 09:17:15 SuSEOTRS postfix/qmgr[31299]: 09CD3A359: from=<xxx@xxx.com>, size=2907, nrcpt=2 (queue active)
Mar 13 09:17:15 SuSEOTRS postfix/smtp[31408]: warning: database /etc/postfix/sasl_passwd.db is older than source file /etc/postfix/sasl_passwd
Mar 13 09:17:15 SuSEOTRS postfix/smtp[31408]: 09CD3A359: to=<xxx@gmail.com>, relay=secure.emailsrvr.com[98.129.185.2]:587, delay=0.52, delays=0.07/0.05/0.22/0.17, dsn=5.7.1, status=bounced (host secure.emailsrvr.com[98.129.185.2] said: 554 5.7.1 <xxx@xxx.com>: Sender address rejected: Access denied (in reply to RCPT TO command))
Mar 13 09:17:15 SuSEOTRS postfix/smtp[31408]: 09CD3A359: to=<xxx@xxx.com>, relay=secure.emailsrvr.com[98.129.185.2]:587, delay=0.58, delays=0.07/0.05/0.22/0.24, dsn=5.7.1, status=bounced (host secure.emailsrvr.com[98.129.185.2] said: 554 5.7.1 <xxx@xxx.com>: Sender address rejected: Access denied (in reply to RCPT TO command))
Mar 13 09:17:15 SuSEOTRS postfix/cleanup[31400]: A0E6FA363: message-id=<20150313161715.A0E6FA363@SuSEOTRS.xxx.com>
Mar 13 09:17:15 SuSEOTRS postfix/bounce[31414]: 09CD3A359: sender non-delivery notification: A0E6FA363
Mar 13 09:17:15 SuSEOTRS postfix/qmgr[31299]: A0E6FA363: from=<>, size=5359, nrcpt=1 (queue active)
Mar 13 09:17:15 SuSEOTRS postfix/qmgr[31299]: 09CD3A359: removed
Mar 13 09:17:16 SuSEOTRS postfix/smtp[31408]: A0E6FA363: to=<xxx@xxx.com>, relay=secure.emailsrvr.com[98.129.185.2]:587, delay=0.37, delays=0/0/0.22/0.14, dsn=5.7.1, status=bounced (host secure.emailsrvr.com[98.129.185.2] said: 554 5.7.1 <>: Sender address rejected: Access denied (in reply to RCPT TO command))
Mar 13 09:17:16 SuSEOTRS postfix/qmgr[31299]: A0E6FA363: removed

I'll share what I learn about fixing this. Sorry, You guys probably know all about this, I'm sharing this knowledge with lessers like me.

[wplate]

I finally got logged in correctly with a username and password. after I updated the passwd file I needed to run the postmap command.

Unfortunately Rackspace wouldn't let me send mail using an alias as the from email address. I use aliases to manage the emails that go to/from the different OTRS queues. So I changed the SMTP server to be Comcast's and now I can send mail again.

[wplate]

Ugh, I was wrong about Rackspace's alias limitation. The alias I thought I had was removed. I put it back and things work.

This thread can be deleted, I'm just an idiot.