500 Can't connect to cloud.otrs.com:443 (Bad hostname)

[GabrielV]

Hi everyone,
first of all, thanks for any help.
OTRS delay on login and others interactions, I find this error log:

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Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443 (Bad hostname)

How to fix ti?

thanks!!!!

[jojo]

check your DNS

[GabrielV]

check your DNS

My server not have a internet connection.
I found that the problem is the "Product News" panel.
Turn it off and the problem was corrected.

Thanks very much

[Sayannara]

Hello,

I do have the same problem. I installed the appliance 3.3.12 and 4.x.x. I only have the problem with 3.3.12.
How did you solved that ? By closing the "Product News" ? Do you mean just do not display it ??

Within the shell of 3.3.12 if I ping google.ch it replies: unkown host google.ch but it's ok with 4.x.x

Yes it's the DNS...

Setup DNS from the command line: http://www.cyberciti.biz/faq/howto-linu ... ameserver/

[Sayannara]

/etc/resolv.conf

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domain [domain.com]
search [domain.com]
nameserver IP_SERVER_DNS1
nameserver IP_SERVER_DNS2
nameserver IP_SERVER_DNS3

[Sayannara]

Actually when I use OTRS with french Language => Can't connect to http://www.otrs.com/en/rss.xml

[JeremyB3ntham]

I've seen this before when your server can't talk out on https, but is fine on http. You can work around it by editing the CloudService.pm in /Kernel/System/ Line 66 I think, and edit the url to just be 'http://...........'. Not ideal, but gets it working.

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Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443 (Bad hostname)