Make CustomerID read-only

[pmontesd]

Hello,

As I get CustomerID attribute from LDAP, I would like to make that field read-only on the new ticket form and on the change customer form. I don't want agents to mess with that field, so that I can maintain consistency in company names.

Any help would be appreciated.

Regards,

[crythias]

Information from LDAP is always read-only.

[pmontesd]

Thanks crythias,

I've found in LDAP mapping of file Config.pm the following lines:
Map => [
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
...
[ 'UserCustomerID', 'CustomerID', 'businessCategory', 0, 1, 'var', '', 0 ],
...
]

I suppose that if readonly were set to 1, CustomerID would be readonly as crythias says. Will anyone confirm this? I won't be able to test it until tomorrow

Regards,

[pmontesd]

Hello:

It does not work!!

I guess it takes the value from LDAP attribute, but from then on, value can changed. After all, CostumerID is stored in the database (ticket table, I think).

Could anyone tell me how to make a field in a form read-only, specifically in New Phone Ticket form and Customer form.

Kind regards,

[crythias]

The field is read only with regard to the customer's information. It's always overwriteable in the ticket.

[schulmann]

In OTRS version 3.3.5 you could try to insert the string "readonly" in the relevant line in the file ~otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl.
This should work for a new phone ticket.

[pmontesd]

Thanks a lot, schulmann. That's just what I was looking for.

I'm looking forward to testing it!!!!

[pmontesd]

I've modified the following files according to schulmann suggestion:
~otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl
~otrs/Kernel/Output/HTML/Standard/AgentTicketCustomer.dtl
~otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl

and it seems to work!!!