tickets wont change state when e.g. there is owner update or note is added.
also i added a call inbound, chnaged the state and it says that the customer noted the information not me the owner?
any ideas?
Next state
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Re: Next state
Why would they? Tickets should change state when there is a recorded interaction with the customer.spiderpig wrote:tickets wont change state when e.g. there is owner update or note is added.
This may be because the call was inbound.spiderpig wrote:also i added a call inbound, chnaged the state and it says that the customer noted the information not me the owner?
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