Hi,
customers users want to have access to all tickets, which are open for customers company. It can be only RO access to other customers users tickets, is this possible ?
[SOLVED] Customer users access to all customer tickets
Moderator: crythias
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[SOLVED] Customer users access to all customer tickets
Last edited by davidkrotil on 26 Mar 2015, 23:19, edited 1 time in total.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database
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Re: Customer users access to all customer tickets
Nobody answered, than it´s not possible ?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database
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Re: Customer users access to all customer tickets
I didn't understand your question.
Do you mean
Do you mean
- all customer users should have at least ro access to at least all open tickets of their customer company
or - all customer users should have at least ro access to only all open tickets of their customer company
or - all customer users should have only ro access to at least all open tickets of their customer company
or - all customer users should have only ro access to only all open tickets of their customer company
Znuny6/Debian/ESXi
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Re: Customer users access to all customer tickets
Hello,
customer have for example two users, one user opened all tickets for customer, and second user want to have ro access to these tickets. I think it can be only open tickets.
Thanks
customer have for example two users, one user opened all tickets for customer, and second user want to have ro access to these tickets. I think it can be only open tickets.
Thanks
OTRS 6.0.x (private/testing/public) on Linux with MySQL database
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Re: Customer users access to all customer tickets
customers who have access to "Company Tickets" will have access to all tickets that have the same CustomerID as the seeking Customer, or the customer_ids that the seeking customer has.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Customer users access to all customer tickets
Does it matter if the second user has read and write access?davidkrotil wrote:customer have for example two users, one user opened all tickets for customer, and second user want to have ro access to these tickets.
Znuny6/Debian/ESXi
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Re: Customer users access to all customer tickets
Again RTFM, customer didn´t looked under company tickets
OTRS 6.0.x (private/testing/public) on Linux with MySQL database