Customizing Move Ticket form !!

[skbytes]

Hi,

I am using OTRS 3.3.10. I have changed the default ticket move drop down menu to " queue " new window option. Now whenever I move the ticket from one agent to another agent, the change queue window uses the notes internal by default . So Customer can not able to see the update. I want to add the option to select note-internal or note-external during the queue change. I can not able to find the option in the sysconfig " Frontend::Agent::Ticket::ViewMove "
Can someone help?

Thanks in Advance

skbytes

[crythias]

The customer does not and should not care about that time you took a paper ticket and put it in folder A versus folder B.

More to the point: If it does not indicate progression of the solution of the ticket, it is not relevant to the customer. Especially, if the customer does not need to provide a response, it's not necessary to inform him of labels added to data points or the manner in which you file documents.

[skbytes]

Hello Cythias,

Thanks for your explanation. Yes, it suits several scenarios. But as OTRS allows us vast customization, I am curious to find some helping links for customizing the move form which comes once we click the queue link inside the ticket.
Your help is very much appreciated.

[crythias]

What did you [not] find in SysConfig in ViewMove?