Dear All,
I have made some changes within OTRS to the existing services. For example, added few more services etc (Admin --> Services). However, I am unable to find the relevant file that has got updated with my changes. I tried looking in ZZZAuto.pm and Config.pm, could not find these files being updated with my recent change.
I believe the ZZZAuto.pm is updated when we make any configuration / changes to the calendar settings. Can you please update me, where to find the file, that gets updated with the changes I made to the services?
Regards
Deepak Shetty
OTRS 4.0.6
Ubuntu 14.04.2 LTS
Apache 2.4.7
MySQL - 5.5.41
How to look for relevant files in OTRS, after making changes in configuration
Moderator: crythias
How to look for relevant files in OTRS, after making changes in configuration
Last edited by hkshetty on 02 Apr 2015, 07:40, edited 2 times in total.
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reneeb
- Znuny guru
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Re: How to look for relevant files in OTRS, after making changes in configuration
Services are stored in the database...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: How to look for relevant files in OTRS, after making changes in configuration
Thanks Reneeb! 
I have added some services on testing and want to (later) replicate the same on prod. So, should I manually add those services on prod. too. Or is there any option to copy that from test DB to prod. Pls advice
I have added some services on testing and want to (later) replicate the same on prod. So, should I manually add those services on prod. too. Or is there any option to copy that from test DB to prod. Pls advice
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: How to look for relevant files in OTRS, after making changes in configuration
This package should help you: http://opar.perl-services.de/dist/ServiceImportExport
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de