OTRS 4.0.6 WIndows installer

[Gunjan]

Hi,

Can anybody please help me to find OTRS 4.0.6 windows installer as I am not able to find it! the latest windows installer that I could find is 3.3.12.


Regards,
Gunjan

[jojo]

for OTRS4 there is no windows installer. Please use the Appliance or Linux

[BIG_jan]

Hi,

you could install the latest 3.3.12 (windows installer) and update to 4.0.6
Thats what i have done for my local dev-otrs

OTRS runs smoother on linux in a productive environment.

Greetings
Jan

[Gunjan]

Hi Jan,

I have installed 3.3.12. Now can u please tell me how can I upgrade to 4.0.6??

[Gunjan]

Hi,

I have created appliance for 3.3.12. Now I don't understand how can I migrate to 4.0.6. If we do it by appliance then will I be able to see the version 4.0.6 on my local otrs system? Please tell me the steps to perform to migrate to 4.0.6 as I see in the documentation, it is given for Linux update, not for windows!!


Regards,
Gunjan

[crythias]

The following is an unofficial and unsupported answer by some guy on the Internet:

The upgrade to v4 is roughly the same concept as v3. http://otrs.github.io/doc/manual/admin/ ... ading.html

1. stop the cron jobs. (or Cron Windows service)
2. backup the OTRS folder and the database.
3. rename the otrs folder (otrs\otrs) to otrs-old
4. extract the contents from the tar.gz into the otrs folder
5. restore the configs and any articles
6. restore the ticket counter
7. ignore the set permissions
8. migrate the database.

shell> means the command prompt
if perl is in the path, you can type

Code: Select all

perl bin\otrs.CheckDB.pl

where you see cat you would use type
and then start the cron jobs.