Bug in OTRS 4.0.7 ??

[catharn]

Hey,

I just updated today in a test environment otrs to the version 4.7

But It seems to have a little problem (see picture)

In fact, when I click on a ticket to have the details of it, it opens it, but i can't click on the article to have the details, and also, the navigation bar with Dashboard, ... disappeared.

When I installed it, i did a RebuildConfig and restart otrs service, httpd service, mariadb service and Cron.sh

Also, when I try to click on Mail Sortant (outgoing mail), or any other action, it just open it in the same webpage instead of opening a new window...
Should I open a bug or do you have a solution ?

Thanks

[RStraub]

From which version did you upgrade?

I experienced the "missing dashboard" when we migrated from 3.x to 4.x and the .css files/skins had to be modified again.

[catharn]

I updated from version 4.0.6

[mryoung]

Hello,

I just discoverd this issue aswell.
I made several tests, and I found that the problem seems located to French translation for my case (maybe yours too).

If i switch to English, German, Spanish or either "Canadian French", it works perfectly ...
Maybe a problem in the translation file ...

Anyone having any idea to solve this issue without any workaround ?

Thanks in advance for your answer.

Cya
Baptiste

[catharn]

Hey,

Thanks for your reply,

I just change my language to english, and it seems to work !

Thank you very much. But if someone can solve this problem, this can be good too !

[reneeb]

Maybe you can see some differences in the translation files...

[mryoung]

Maybe you can see some differences in the translation files...

Can you guide me on how to do it ? I'm a complete newbie on translation files...

[jojo]

It is a bug in 4.0.7 will be fixed in 4.0.8
You can replace the file: https://github.com/OTRS/otrs/blob/df96a ... ketZoom.tt

[mryoung]

It is a bug in 4.0.7 will be fixed in 4.0.8
You can replace the file: https://github.com/OTRS/otrs/blob/df96a ... ketZoom.tt

Thanks for your answer.