hello all,
where can i find the table in the database related to storing calendars ?and is there any available addons that makes possible for an SLA to have multiple calendars.each calendar can be activated for a specified period of time .
Thank you
otrs calendar
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BIG_jan
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Re: otrs calendar
calendars asre not stored in the database, but in the sysconfig
Search for 'Calendar' andyou will find the settings
Core::Time::Calendar1 .. Core::Time::Calendar9
Here you can set vacationdays 'TimeVacationDays' and moving vacationdays ' TimeVacationDaysOneTime'
You can create one Calendar for each SLA that you need
Search for 'Calendar' andyou will find the settings
Core::Time::Calendar1 .. Core::Time::Calendar9
Here you can set vacationdays 'TimeVacationDays' and moving vacationdays ' TimeVacationDaysOneTime'
You can create one Calendar for each SLA that you need
Live: OTRS 3.3.8, ITSM 3.3.8, in vm
Test: otrs 3.3.8, ITSM
OS: RedHat 6.5 64Bit, Apache: 2.2.15, MySQL 5.5.38, Perl: 5.10.1, mod_Perl 2.0.4
Test: otrs 3.3.8, ITSM
OS: RedHat 6.5 64Bit, Apache: 2.2.15, MySQL 5.5.38, Perl: 5.10.1, mod_Perl 2.0.4