[Resolved] How to set autoclose ticket after 30 days if resolved

[zbigniew]

OTRS 3.2.17

After solving ticket Agent sets Status: Resolved (pending auto close+). How to stop time accounting for such ticket and activate autoclose after 30 days if nothing happens. Tried to set Ticket -> Frontend::Agent Ticket::Frontend::PendingDiffTime to 2592000 = (30 days x 86400 secs, a 1 day). Setting 2592000 is blocked with error: bad value.

[crythias]

Generic agent. If state is 30days to close and last change > 30 days ago set state to closed successfully and unlock.
Although I'd strongly suggest considering the efficacy of leaving resolved tickets open that long. Closed is closed and even upon queue set for Reject, can be opened again if necessary. And if not set for reject, the ticket will reopen anyway if the customer responds. Which, unless you don't want to reopen the ticket after it's resolved ...

[zbigniew]

Thanks