Agent notification

Moderator: crythias

Locked
spiderpig
Znuny expert
Posts: 198
Joined: 15 Dec 2011, 02:26
Znuny Version: OTRS 5

Agent notification

Post by spiderpig »

Hi,

I wan't to have more information in the agent notification when e.g. agent write a note. I added <OTRS_CUSTOMER_SUBJECT[100]> and <OTRS_CUSTOMER_EMAIL[5]>. But I only get the last article and body when i use these syntax. Any ideas how i can get always the body and subject of the first article?
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Agent notification

Post by crythias »

create a note when highlighting the first article? Otherwise, no.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Locked