Hi,
I wan't to have more information in the agent notification when e.g. agent write a note. I added <OTRS_CUSTOMER_SUBJECT[100]> and <OTRS_CUSTOMER_EMAIL[5]>. But I only get the last article and body when i use these syntax. Any ideas how i can get always the body and subject of the first article?
Agent notification
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Re: Agent notification
create a note when highlighting the first article? Otherwise, no.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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