How to view all tickets in queue view with no unlocked ticket

[ugob]

Hi,

In queue view, we only see queues with unlocked tickets. All other
queues are locked. We often want to see all tickets in a queue, but we
need to have a shortcut to do so and it is a pain. Is there another
way? Is there a way to show queues with 0 unlocked tickets?

Thanks,

[wurzel]

Hi,

a queue view with 0 unlocked tickets will be empty and so not shown.

You can do a search or StatusView with filtering columns.

Flo

[ugob]

Thanks for your answer.

We do have a workaround: create a favorite in our browser. Why is it like that? Isn't there a parameter to allow it to display all queues (in "My Queues") and one that has no unlocked tickets would simply shown as "Queue (0)"?

[crythias]

Or create a queue-specific dashlet.
viewtopic.php?f=60&t=28631

[ugob]

I tried it, but it didn't work, replied to your dashlet post.

[ugob]

Nevermind, I can see it in the Dashboard and I didn't have to enable anything in Sysconfig. Is that normal?

[crythias]

If the .xml is configured with enabled then it will show in dashboard once you touch sysconfig as that action rebuilds the config, including reading all .xml files.