Queues - Hide/Show Dynamic fields

[blastik]

I didnt know that! Thank you!

I have a couple more questions if you dont mind but i dont want to create another thread...

I need to hide a DynamicField from a Queue. The dynfield name is TicketFreeText15 and the label is Platform. The queue where that dynfield must be hidden is called Operations. Having a look to this thread viewtopic.php?t=24116 i understood that you have to add the following code after the Copyright disclaimer inside AgentTicketEmail.dtl ?

Code: Select all

<script type="text/javascript">//<![CDATA[
function nonetext() {
    $("[id^=DynamicField]").parent().addClass( 'Hidden' );
    $("[id^=LabelDynamicField]").parent().addClass('Hidden');
}
    $('#Dest').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' $Data{"DynamicFieldNamesStrg"}]);
    switch ( $('#Dest').val() ) {
            case "3\|\|Junk": // need to slash escape the pipes. Also, need to be in numerical order
                nonetext();
                $('#DynamicField_myField').parent().removeClass( 'Hidden' );
                $('#LabelDynamicField_myField').parent().removeClass( 'Hidden' );
            break;
            default:
                nonetext();

        }
    });
//]]></script>

The modification for my setup should be something like...

Code: Select all

<script type="text/javascript">

function nonetext() {
        $("#DynamicField_TicketFreeText15").parent().hide();
        $("#LabelDynamicField_Platform").parent().hide();
    }

$('#Dest').change(function(){
   selection = $(this).val();   
   switch(selection)
   {
      case "3\|\|Operations":
          nonetext();
           $('#DynamicField_TicketFreeText15').parent().show();
           $('#LabelDynamicField_Platform').parent().show();
     break;
  
   default:
           nonetext();        
   }
});
nonetext();
</script>

Is that right ? I dont understand the "Also, need to be in numerical order" comment. Maybe is the situation of the chosen queue counting from 1? So that would be ... (1) QueueA (2) QueueB....

Thanks!
David

[crythias]

Just like tickets, it's best that each forum question is its own topic. It doesn't cost anything (here, to create a new topic) and helps us know when a question/topic has been answered so we don't have to revisit it.

[crythias]

Also, need to be in numerical order

Each "case" is parsed sequentially and should be ordered alphabetically/sequentially.

case "3\|\|Junk":
...

case "4\|\|something":
....

[blastik]

Sorry guys but i'm unable to hide a dynamic field "TicketFreeText15" with label "Platform" at the "Operations" queue. I'm adding the following code at the very beginning of AgentTicketCompose.dtl and AgentTicketClose.dtl. Any hints?

Code: Select all

<script type="text/javascript">//<![CDATA[
function nonetext() {
    $("[id^=DynamicField]").parent().addClass( 'Hidden' );
    $("[id^=LabelDynamicField]").parent().addClass('Hidden');
}
    $('#Dest').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID$
    switch ( $('#Dest').val() ) {
            case "3\|\|Operations": // need to slash escape the pipes. Also, need to be in numerical order
                nonetext();
                $('#DynamicField_TicketFreeText15').parent().removeClass( 'Hidden' );
                $('#LabelDynamicField_Platform').parent().removeClass( 'Hidden' );
            break;
            default:
                nonetext();

        }
    });
//]]></script>

Thanks!
D.

[crythias]

Did you rename the queue with ID=3 from Junk to Operations? Does the queue for Operations have ID=3?

[blastik]

Sorry... Where do I see the ID ?

[blastik]

Ah! found it! Its Queue ID 13, but ive changed it and I still can see the Dynamic Field in there when I reply an email article...